FLOS FLORIS perfumes: General conditions of sale
1.1 The general terms and conditions of sale published herein govern the contract of sale (hereinafter, for the sake of brevity, the “Contract”) to users of the Site (hereinafter, for the sake of brevity, the “Buyers” or the “Buyer”), through electronic methods, of the Items (hereinafter, for the sake of brevity, the “Item” or the “Items”) displayed on the Website www.flosfloris.com (hereinafter, for the sake of brevity, the “Site” or the “Seller”), managed by Flos Floris S.n.c. of Antonio Matarazzo & C., based in Milan (MI), Via Mauro Macchi 44 and registered in the Monza and Brianza Business Registry as number MI-1956817, (C.f.)/tax code and (p.iva) VAT number 07411430965 in the person of Mr. Antonio Matarazzo (hereinafter, for the sake of brevity, “Flos Floris”).
1.2 he Buyer must review and understand the General Terms and Conditions of Sale published on the Site prior to purchasing an Asset and the Buyer must expressly state that they have seen and accept said conditions prior to submitting the purchase order.
1.3 The Buyers will also be entitled to the protections provided in instances of concluding remote contracts pursuant to Title III, Section II, of Italian Legislative Decree No. 206 (“Consumer Code”) of September 6, 2005, as well as all the other mandatory protections, in favor of Buyers, provided by the Consumer Code itself.
CONCLUSION OF THE CONTRACT
2.1 To proceed with the purchase of the Items, the Buyer must submit their purchase order and make the payment, following the procedures indicated in the dedicated sections.
2.2 Specifically, the steps for making a purchase are as follows:
a)The Buyer will be able to freely access the Site and view the main features of the Items displayed, including its price, as well as the images published for the purpose of depicting the Items themselves;
b)The Buyer will be able to select one or more Items that they intend to purchase, placing them in a virtual “cart”. The contents of the cart can always be viewed by the Buyer before proceeding with the order; Furthermore, by accessing the cart, the Buyer will be able to view, prior to purchase and payment, any information concerning the purchase of the Items, including shipping costs;
c) To make the purchase, the Buyer must register on the Site, providing their email address and a password of their choice, which will allow them to access the Site itself;
d) In order to complete the order, the Buyer must also enter the shipping address and required payment information in the “cart” section;
e)The Buyer may change the chosen Items and the data entered until the final submission of the order.
2.3 The Buyer may make payment by credit card or through the “PayPal” system. More detailed information regarding payment methods can be found in the “Payments” section of the Site.
2.4Upon receipt of the purchase order, the Site will send an order confirmation receipt to the Buyer’s email address containing a summary of the purchase information and will process the order itself. The order will be considered, in any case, accepted and, consequently, the Contract will be considered concluded when the Buyer receives the order confirmation in their email account.
RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1 The Site will deliver the Items to the address provided by the Buyer in the purchase order, through a specially appointed carrier. More in-depth information on shipping times, costs, and locations is available in the “Shipping and Returns – Shipments” section of the Site.
3.2 The Site assumes no liability for any errors in delivery due to inaccuracies or incompleteness in the Buyer’s completion of the purchase order nor for any damage that may occur to the Items following delivery to the carrier as well as for any delays in delivery attributable to the carrier itself.
3.3In the event that one or more Items are unavailable, the Seller will notify the Customer by sending an email to the email address provided by the Customer when registering on the Site.
3.4In any event, the unavailability of one or more of the Items ordered shall not constitute cause for cancellation of the entire order by Buyer.
3.5 Upon delivery of the Items by the carrier in charge of their transportation, the Buyer shall verify in the presence of the carrier:
a)that the quantity and type of Items ordered correspond to what is indicated in the transport document and to what has been ordered;
b) that the packaging used for transport is intact, undamaged, or altered, even if only in the package sealing materials.
3.6 If the Buyer finds any anomalies or discrepancies, they must immediately notify the carrier at the time of the Items’ delivery.
3.7The Buyer is solely responsible for the veracity and correctness of the information and data provided to FLOS FLORIS and agrees to promptly communicate any changes in the data previously communicated.
CONFORMITY OF THE ITEMS
4.1 FLOS FLORIS hall ensure that the description and/or photographic representation of the Items on the Site is as faithful as possible to the Items themselves.
However, taking into account the fact that the quality of the images may depend on the IT tools used by the Buyer, it is possible that the Buyer’s perception of the description or photographic representation of the Items does not correspond exactly to the Item itself, accompanying the presentation of the Items must be considered to be published on the Site for descriptive purposes only.
4.2 In the event that the Item delivered is found to be defective or different from what was ordered, FLOS FLORIS agrees to provide the Customer with a legal guarantee of conformity, to be exercised under the conditions and terms referred to in Articles 128 et seq. of Italian Legislative Decree 206/2005. In particular, the Buyer shall have the right to request, as an alternative:
a) the delivery of an Item identical to the one ordered consistent with stock availability.
b) the delivery of an Item of equivalent quality and price consistent with stock availability.
c)the reimbursement of the price of the Item and shipping costs.
4.3 The warranty provided for in this Article shall apply only if the Items have been handled with due diligence and in compliance with their intended use, as well as upon presentation by the Buyer of the delivery note received and indication of the order number.
4.4 The costs related to the return and/or replacement of the Items as a result of the exercise of the warranty shall be borne by FLOS FLORIS.
4.5 In any case, the warranty referred to in this Article shall not apply with reference to defects arising from normal wear and tear of the Item.
5.1 In accordance with the provisions of the Consumer Code, the Buyer has the right to withdraw from the Contract, without the payment of penalties and without the need to specify the reasons, starting from the receipt of the order confirmation sent by FLOS FLORIS and within a period of 14 (fourteen) business days from receipt of the Item.
5.2 If the Buyer intends to exercise this right of withdrawal, they must notify FLOS FLORIS within the aforementioned period of 14 (fourteen) business days from the date of delivery of the Item.
5.3 In the event of exercising the right of withdrawal, the Buyer will also be required to return the Item to FLOS FLORIS no later than two weeks from sending the aforementioned notification.
5.4More detailed information regarding the procedure and instructions for exercising the right of withdrawal can be found in the “Shipping and Returns – Return and Exchange Conditions” section of the Site.
5.5 All products are equipped with a disposable seal. We ask you not to remove the seal from the purchased products, of which it is an integral part.
Pursuant to Art. 57, paragraph II, of the Consumer Code, you will be responsible for the decrease in the value of the products purchased on flosfloris.com resulting from a use of the products themselves other than that necessary to ascertain their nature, characteristics, and operation. Therefore, the Seller, in the event of exercising your right of withdrawal, has the right not to accept the return or not to refund the sums paid for the purchase, in relation to those products that do not have the relevant single-use seal or that have been altered in their essential and qualitative characteristics or that have been damaged. An essential condition for exercising the right of withdrawal will be the substantial integrity of the product to be returned, so FLOS FLORIS will not accept damaged returned Items.
5.6 In particular, the Items must be returned:
a) properly packed in their original shipping packaging, in perfect resale condition (not ruined, damaged, or soiled), and equipped with their single-use seal;
b) equipped with the transport document (present in the original packaging), so as to allow FLOS FLORIS to identify the Buyer (Order number, name, surname, and address);
c) without obvious signs of use and shall not be in such a state that they cannot be resold.
5.7 The costs of returning the Item will be borne by the Buyer.
5.8 Following the exercise by the Buyer of the right of withdrawal in accordance with these General Conditions of Sale, FLOS FLORIS will reimburse the Customer for the sums paid by means of the same payment method used for the purchase.
The refund will be made without charge to the Buyer, within 14 days from the date on which FLOS FLORIS receives the returned product.
5.9The right of withdrawal, in any case, cannot be applied with reference to the following Items:
a)personalized items or items that, by their nature, cannot be returned.
b) items sealed and opened by the Buyer.
PROTECTION OF PERSONAL DATA
6.1 FLOS FLORISagrees to respect the confidentiality of the personal data collected when registering on the Site and/or that provided by the Buyer at the time of purchase and to treat said data in compliance with the regulations referred to in Italian Legislative Decree 196/03.
6.2 In this regard, please refer to the detailed information contained in the “Privacy” section.
7.1FLOS FLORISreserves the right to modify these General Conditions of Sale at any time.
7.2 The General Conditions of Sale applicable to the sale of each Item shall be those published on the Site on the date of the order for that Item. The Buyer, therefore, must review and expressly accept these General Conditions of Sale before proceeding with each purchase.
7.3 Should any provision of these General Conditions of Sale be considered null or invalid, these General Conditions of Sale shall nevertheless remain valid and effective in the remainder.
7.4The mere tolerance or failure of FLOS FLORIS to object to any breaches by the Buyer with respect to what is contained in the General Conditions of Sale shall not be construed as a tacit acceptance of such breaches nor as a willingness to deviate from what was agreed between the parties.
8.1 For any communication and/or request for assistance and/or complaint regarding the purchased Items, the Buyer may contact FLOS FLORIS at the following addresses:
Flos Floris S.n.c. di Antonio Matarazzo & C.
Milano (MI), Via Mauro Macchi 44 – 20144
Telephone: +39 351 3776051
9.1 These General Conditions of Sale are governed by Italian law and, therefore, will be interpreted and executed in accordance with it.
HOW TO PLACE AN ORDER
To place an order on flosfloris.com, you can follow these steps.
You can freely access the flosfloris.com website, where the main features and prices of the Items are displayed.
You can select one or more Items that you intend to buy, placing them in a virtual “cart”. The contents of the cart can always be viewed and changed before proceeding with the order; furthermore, by accessing the cart, you will be able to view any information concerning the purchase of the Items, including shipping costs, before payment.
To make a purchase, you can choose to register on the flosfloris.com website or proceed as a guest. Should you choose not to register, you will be asked for the information necessary to ship and complete your order, which will be stored in the FLOS FLORIS database only for the period necessary to process your order. For each subsequent order, the same information will be requested again.
Should you choose to register on the site, by providing an email address and choosing a password, you can always access your personal section, where your shipping address and your previous purchases will be saved.
To complete the order, you will need to enter the required payment information, depending on the option chosen. You can pay by PayPal or with your credit card.
For more information, please visit the “Payments” section of the policies.
Once the purchase order has been completed, FLOS FLORIS will send you an order confirmation receipt by email containing a summary of the purchase information and will process the order itself.
At flosfloris.com, every purchase or transaction is carried out with the utmost security, as FLOS FLORIS uses only secure connections and the most advanced technological and coding systems.
For greater security of purchases made by credit card, the CVV code will always be required, and all credit card orders must be approved by FFLOS FLORIS.
FLOS FLORIS accepts the following payment methods:
Payment by credit card
We accept payments with Visa, MasterCard, American Express, JCB, Diners, and Maestro.
Payment with PayPal
To use this payment method, you must have an active PayPal account or open one through the corresponding login page.
Once the order details are confirmed, you will be redirected to the PayPal login page, where you can log in and complete the payment. The order amount will be deducted from your PayPal account when the order is completed.
SHIPPING AND DELIVERY
We are happy to offer worldwide shipping to ensure that our products can reach a wide audience of enthusiasts.
To confirm that your country is included in our shipping coverage, please check the lists of the four zones indicated below.
FLOS FLORIS normally guarantees delivery within the following timeframes:
Italy : 1-2 business days free shipping for orders over €100.00.
(€10.00 for orders under €100.00)
Zone A: 1-4 business days €30.00
Zone B: 2-5 business days €40.00
Zone C: 3-7 business days €60.00
It is possible to return the Items by notifying FLOS FLORIS within 14 days of receipt and returning said Items no later than 14 days from receipt of Seller’s confirmation of acceptance of the return.
If the Item(s) is/are intact and has/have never been used, with all labels, packaging, and warranty seal intact, you will receive a refund of your purchase.
1.Contact us via our email address: email@example.com
2.Make sure that the Item(s) is/are in the same condition in which you received it/them, in perfect condition (not ruined, damaged, or soiled), equipped with all accessories, packaging, and documentation, and that the warranty seal has not been removed.
3. We will send you an email confirming acceptance of the return.
4.Choose the courier you prefer and send the package to the address via Fratelli Cervi 31/A, Ossona (MI), 20010 – Italy.
All products returned according to the conditions listed above will be refunded to the same payment method used for the purchase. Outbound shipping costs will not be reimbursed. Any applicable duties for shipments to countries outside the European Union will not be refunded.
The website www.flosfloris.com is managed by Flos Floris S.n.c. di Antonio Matarazzo & C., based
in Milan (MI), Via Mauro Macchi 44 – 20144, Monza and Brianza Business Registry registration number MI-1956817, (C.f.)/tax code and (p.iva) VAT number 07411430965 (hereinafter, for the sake of brevity, “FlosFloris”)
Access to the Site and its services is intended exclusively for personal use unrelated to any commercial, business, or professional activity.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The Site and its contents (including but not limited to: the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, menus, web pages, graphics, colors, diagrams, tools, fonts, and design of the website), as well as the trademarks and distinguishing features used by FLOS FLORIS in connection with the sale of goods, are protected by the regulations governing intellectual and industrial property rights. Consequently, any type of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, of the Site contents, the trademarks and distinguishing features used by FLOS FLORIS not expressly authorized is prohibited.